Welcome to Carol Joy London’s website. This website is owned and operated by Carol Joy London Limited, a company registered in England and Wales under registration number 09266482. Our contact address is 14 Grays Inn Road, London WC1X 8HN, and our VAT number is 197 7033 73.
These terms and conditions (the “Terms”) are the terms which apply when you access the website www.caroljoylondon.com (the “Website”) or place orders to purchase any of the products made available to you on the Website. Any reference to “we”/”us”/”our” in these Terms is a reference to Carol Joy London Limited and any reference to “you”/”your” means you, the user of the Website. Please read these Terms carefully before using our Website as they contain important information. By accessing or using this Website or when you place orders to purchase any of the products on the Website you agree to be legally bound by these Terms. If you do not wish to be bound by these Terms then please refrain from using our Website. We recommend that you keep a copy of these Terms for future reference. These Terms are only available in the English language.
Changes to Terms
We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website and/or send emails in relation to major changes, we encourage you to review the Terms as often as possible. If you do not agree to any change to the Terms then you must immediately stop using the Website. Any changes are effective immediately upon posting to the Website. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law. If you have any questions, concerns, or comments about our Terms please email us at [email protected]
Your use of the Website
By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.
You agree that in using the Website you will not: (i) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (ii) use the Website for any purpose that could damage our name or any goodwill attached to the Website; (iii) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the Website security measures; nor (v) use the Website for any purpose other than your personal use.
We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour. This shall not limit our right to take any other action against you that we consider appropriate.
We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this.
The ordering process and order confirmation
Your order via our online purchase order form constitutes an offer to us to buy the products you select from the Website. All orders are subject to availability and to acceptance by us. We reserve the right to refuse to accept an order. We will notify you by email to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. All communications will be addressed to the email address you supply when you register. Please note that this does not constitute acceptance by us. The contract for purchase of the product is formed when we send you an email dispatch confirmation.
You may select items from our range of products, details of which will be added to the “Shopping Basket” by clicking on the “Add to Basket” button. By clicking on the “Proceed to Checkout” button in the Shopping Basket, you submit an offer to buy the goods in the Shopping Basket. As soon as this offer is accepted by us via an Acceptance Email (as described below) your order forms a binding contract of sale between you and us.
Before placing an order you can view and amend your order details at any time by clicking on the “Shopping Basket”.
You will automatically be sent an email confirming receipt of your order (the “Order Confirmation”) with a summary of the details of your order, which we would recommend that you print out and keep for your own records. The Order Confirmation does not constitute our acceptance of your order; it merely records the fact that we have received your order. Please check that all details in the Order Confirmation are correct. If not, or if you do not receive an Order Confirmation please contact us immediately on [email protected] or by phone on +44 20 7629 2247.
We will send a second email when we despatch your goods which shall constitute our acceptance of your order (the “Acceptance Email”) at which point a binding contract of sale will be concluded between you and us. We will file a copy of any orders that are accepted by us.
Registering a personal account
To make it easier for you to order products using the Website, we offer you the opportunity to register for a personal account. If you take advantage of this opportunity any personal data that you provide us with during the registration process will be stored in our database and need not be entered with each new order; it will be entered into the order form automatically.
You are responsible for maintaining the confidentiality of your password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where your password or user name is used by someone else unless this is due to our negligence. You agree to notify us immediately by email to [email protected] or by phone on +44 207629 2247 if you become aware or suspect any unauthorised use of your password or username.
From time to time we issue discount codes. We have a discount code box situated at the “Checkout” where codes can be entered. You must take care when entering codes as they are case and space sensitive.
You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase. Unless otherwise stated Discount codes cannot be used in conjunction with any other offers and Sale items. If you have any questions about the discount codes please email online[email protected] or call us on +44 20 7629 2247.
Prices, Delivery Charges and Payment
All prices on the website are in pound sterling and are inclusive of VAT. Prices do NOT include other duties and taxes which may be applied in your jurisdiction. Any change in the VAT rate may be applied to the products. Prices are subject to change without notice. The price applicable to any order is the price indicated on the Website at the time of submitting the order except in the case of obvious error.
If products are being ordered on the Website from outside the United Kingdom, import duties and taxes may be incurred once your products reach their destination. We are not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the products in your order, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the products are being imported. Please be aware that products may be inspected on arrival at port for customs purposes and we cannot guarantee that the packaging of your Goods will be free of signs of tampering.
We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item to you. In those circumstances, we will inform you of the correct price to you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no payment will be taken from your card.
We currently accept payment via all major credit and debit cards. Please note, payment will be debited from your account at the time of or shortly before your order is dispatched.
You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to us, we will not be liable for any delay or non-delivery of merchandise.
We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
Delivery and Ownership
We shall endeavour to dispatch the product to you within five working days of you placing your order and in any event within 30 days beginning on the day after you place your order. If we are unable to dispatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the order and receive a full refund.
As soon as the product is delivered to you, you are responsible for it.
We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please contact our Customer Service Team on [email protected] or call us on +44 20 7629 2247 as soon as possible.
Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us. Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.
Reselling of products
Please note that all products available on our Website are for personal use only. You may not sell or resell any of the products. We reserve the right to cancel or reduce the quantity of any orders that we believe may result in the violation of our Terms.
You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our Returns Policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.
Cancellation and refunds
You have a right to cancel your order within 14 days from the day after the day on which you acquire (or a third party other than a carrier and indicated by you acquires) physical possession of the last of the goods. Please not that all items must be returned unused, in their original condition. For further information please read our Returns Policy set out below.
Your refund will be credited to the original payment method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
We are really proud of our products, and we hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days of delivery. The cost of the return is payable by the customer. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service and retain your proof of postage as we cannot accept liability for goods lost in transit. Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.
Address your package to:
Carol Joy London Returns
14 Grays Inn Road
Inside your package, please:
- Print your name
- Print your order number
- Highlight the item(s) being returned
- Include the reason for return
Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly. We cannot accept returned items which were not purchased from our online store.
Limits on our liability
Carol Joy London Limited does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, Carol Joy London Limited shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Carol Joy London Limited or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this Website, the supply of the products or their use or resale by you.
While we use our reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and we will not be responsible for any errors or omissions or for the results arising from the use of such information. While we take all reasonable steps to ensure a fast and reliable service, we do not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, we will not be responsible nor liable for your use of any other websites which you may access via links within this website. We do not control these websites and are not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with us.
The entire liability of Carol Joy London Limited under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
We will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
We may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Copyright and intellectual property
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Carol Joy London Limited or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. You may not copy, reproduce, republish, download, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the services, web pages or materials on the Website or the computer codes of elements comprising the Website other than for your own personal use. Subject to the above, you may:
- Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with us, and
- Copy, print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
Any use other than that permitted above is prohibited without our express written permission.
By submitting information, text, photos, graphics or other content to us via our Website, you grant us a right to use such materials at our own discretion including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from our Website.
Law, Jurisdiction and Language
The Website, any content contained herein and any contracts entered into as a result of usage of the Website are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Although we hope you’ll never need it, in line with new European Laws on online dispute resolution, should you have a dispute with us you wish to deal with online, please click here.